Every effort has been made to avoid any inaccuracy; however we are only human. If an error occurs in our pricing, images, codes, sizing, dimensions, capacities and descriptions, it is not in any way to mislead our customers and we apologise in advance for any inconvenience.top of page
All UK mainland orders, totalling £57.00 or more can be delivered FREE OF CHARGE to the external ground floor door/entrance.
The delivery time for our FREE OF CHARGE and standard delivery services are, generally within 19 working days. Note, we do offer express 3 day, next day and specified day delivery options. However, because many of our suppliers factories close in August, the delivery times can be extended during this period. To check on the quickest delivery time, please contact us by telephoning 01702 527545.
Working days are Mondays to Fridays (excluding weekends & Bank Holidays). Internal handling, assembly/installation & removing the packaging is available at an additional cost.
Orders under £57.00 are subject to an additional minimum delivery cost of £7.50. To find out the lowest & most suitable delivery cost option, please call our customer services on 01702 527545.
NEXT WORKING DAY (£19.50),
3-DAY EXPRESS (£9.50),
WEEKEND (£19.50) or
EXPRESS WEEKEND Delivery (£29.00)
in 'Delivery options'.
NEXT & 3 DAY delivery options are;
• delivery time is calculated for orders received by 10am of any Monday to Friday standard working days requiring up to 1 or 3 full standard working days (i.e. not weekends or Bank Holidays) prior to completing the delivery
• applicable to orders up to 40 kg per consignment
• applicable to any Mainland England address
If you require a WEEKEND delivery outside of an express delivery period, it is £19.50. If you require a weekend & express delivery on or within a 3 full working day period, you will have to add the 2 together ie a total of £29.00 (£19.50 plus £9.50).
Please contact us by telephoning 01702 527545 for advice on the most suitable delivery service, especially if you require a very quick delivery or delivery on a precise date. All orders are despatched as a ‘recorded type delivery service’ using our own vehicles or national or international carriers.
Our delivery prices are generally door to door but do not include for any local import taxes, customs clearance or duties. If these are applicable, they are the responsibility of the purchaser or end user to pay, at the point of entry, to the destination country. If there are duties &/or import taxes due, the delivery address will be to the closest designated customs terminal location for the purchaser's collection.
When its convenient, you can order and pay for your goods online as usual, and then collect from our warehouse in Progress Road, Leigh-on-Sea SS9 5PR. Select 'Buy & Collect' under the Delivery options when you get to the Basket page. Please leave a note with your order stating when you would like to collect, so that we can make sure that your goods are ready.
Connections At Home can provide a professional skilled fitting service which includes the handling, assembly, positioning & clearing away of any surplus items/packaging — all of which is available on request & at a minimal extra cost.
Unless we are advised otherwise of any earlier delivery date or delivery deadline, the FREE and STANDARD delivery times are generally completed within 19 working days. Quicker delivery options including 3 DAY, NEXT DAY, WEEKEND etc. are available but have to be sellected when placing your order. To obtain the quickest delivery time of any product, please contact us by telephoning 01702 527545 or email email@example.com. Working days are Monday to Friday excluding weekends & bank holidays.
If you have any queries please contact us.
In our packaging process, we thoroughly protect our products to avoid damage in transit. However, if there is any damage to the external packaging, then the contents must be inspected for breakage or damage. If you then find any damage, the delivery must be signed for noting that the "goods or packaging arrived damaged". If the delivery is "signed for" without any notification of any damage, this will nullify any claim for a refund or a free of charge replacement. All the contents should be inspected & any faults registered with Connections at Home within 5 days of the delivery.top of page
In the unlikely event that you receive a damaged or faulty item;
- if damaged, then the delivery (box or contenrs) must be "signed for" as damaged and we will replace it Free of Charge
- if faulty, then we have to be notified of any fault within 5 days of receipt, to enable us to provide a replacement.
To qualify for a free replacement or refund, the delivery has to be noted as 'damaged' on arrival or within 5 days of receipt. We do not cover for damage after the delivery has been "signed for". Connections At Home is not responsible for any subsequent damage, after the goods have been delivered and "signed for" without any notification by the recipient of any external box or contents damage. We may require the items to be returned and we will refund you the cost incurred. Any items that are missing or broken on arrival, must be notified to Connections At Home within 5 days of receipt.
If within 5 consecutive days of receipt, you decide that the Goods are not appropriate, are unused & still in their original packaging then please advise us by emailing firstname.lastname@example.org.
You may return Goods at your cost for a refund on the Goods. All returns will be subject to a minimum £7.50 or 19% charge (which ever is the greater value). This is to cover for the original picking, packing & delivery cost. Please make sure you provide sufficient packaging protection, to avoid damage in transit of the returned items & stipulate your order reference number.
We reserve the right not to refund or offer a partial refund on returned Goods that do not comply with the above.
Connections At Home
55 Progress Road
Leigh On Sea
Essex SS9 5PR
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